AI and ML to boost network experience
The telco industry, like many industries, bore the impact in 2020 due to the local lockdowns in different counties due to the COVID-19 pandemic. Businesses and consumers both relied on data services this year more than ever as employees moved off the office premises into their homes, schools had to give way to online classes, and several businesses explored new ways to keep their doors open, using technology to facilitate touchless interactions enabled by the network.
The Internet of Things (IoT) has regularly featured in several trend analyses for the last couple of years but 2020 made this technology a mandate and one of the most significant trends to impact the telecom industry. The COVID-19 pandemic forced businesses around the world to find new ways to keep themselves relevant. From pop-up healthcare clinics in parking lots, online shopping, and touchless delivery at retail stores and restaurants, connectivity in new places and devices were important to keep certain industries up and running. IoT ensured that the connection between the devices, endpoints, and assets are seamless helping businesses to be omnipresent.
In 2021, demand for new IoT-enabled applications and solutions will be on the rise, largely being driven by hospitality, healthcare, smart offices, remote asset monitoring, and location-based services, as some employees safely return to the office. An efficient Network switching solution in the form of unified communication has now become an imperative for the user and therefore an important factor for the solution providers. More info: annual maintenance contract